Case Details
With years of industry experience, we provide end-to-end transportation and logistics solutions tailored to your needs.
Returns Processing Assistant
We’re seeking someone to help inspect, process, and restock returned items. If you’re patient, detail-oriented, and understand the importance of inventory accuracy, this position is ideal for you.
Client:
BeautyCart
Location:
Toronto
Service Used:
Cold Chain Fulfillment for Cosmetics
Duration:
3-month trial turned into ongoing partnership
Challenge
BookNest, a fast-growing online bookstore, suffered from delayed order updates and customer confusion about delivery timelines.
Our Solution
We launched live order tracking with automated SMS/email alerts. Their Shopify site was linked directly to our last-mile tracking dashboard.
Key steps included:
Live sync with eCommerce storefront
Auto-alerts on order status
Delivery window confirmation feature
Digital proof of delivery system
Results
87% reduction in support tickets
4.6/5 average delivery experience score
Customer wait-time complaints dropped by 65%
Newsletter signup rate increased by 31%