Case Details
With years of industry experience, we provide end-to-end transportation and logistics solutions tailored to your needs.
Material Handler – Warehouse Ops
This role involves moving, storing, and organizing products within our warehouse. You’ll also assist with packaging and labeling. A strong sense of responsibility and ability to work quickly and safely are key traits we value.
Client:
BookNest
Location:
Kolkata
Service Used:
Nationwide Shipping & Return Handling
Duration:
1-year service agreement with quarterly reviews
Challenge
Craftora, a handmade product brand, struggled with damaged fragile shipments and lack of visibility during transit.
Our Solution
We created a dedicated fragile zone with foam-cushioned packaging and handled orders via soft-handling courier partners. SMS alerts were sent at each touchpoint.
Key steps included:
Bubble-wrap and padding stations
Marked fragile handling routes
Delivery timeline tracking via SMS
Custom packaging for each product type
Results
0.7% damage rate (previously 9.4%)
97% 5-star product protection reviews
12% repeat rate boost among premium buyers
Brand nominated for local craft awards